This document describes the privacy policy of Platypus Fire Pty Ltd trading as Platypus Fire (ABN 22 159 992 355) (‘we’, ‘us’, ‘our’) for protecting the privacy of personal information we collect about individuals (‘you’), including through our website, located at https://platypussprinkler.com/ , through the provision of products and/or services and directly from individual.
Please note: if you do not wish for your personal information to be collected in a way anticipated by this Privacy Policy, we may not be able to provide our services to you.
You may request to be anonymous or to use a pseudonym when dealing with us. We may agree to this, unless it is impracticable for us to deal with you, or if we are required or authorised by law to deal with identified individuals.
Personal Information We Collect
The types of personal information we collect include:
• Name, date of birth, address(es), contact numbers, email address and other contact details;
• Demographic data such as gender and location;
• Transaction data (including details about payments to and from you and other details of goods and services you have purchased from us);
• Technical data (including your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website);
• Profile data (including your username, purchases or orders made by you, your interests, preferences, feedback and survey responses);
• Usage data (including information about how you use our website, products and services); and
• Marketing and communications data (including your preferences in receiving marketing from us and our third parties and your communication preferences).
We may collect the above types of personal information from people including website visitors, customers, email subscribers, social media visitors and potential clients.
How We Collect Personal Information
We are committed to using lawful and fair means to collect personal information and collecting it from others only when it is unreasonable or impracticable to obtain certain information directly.
We collect personal information in a number of ways:
• When someone visits our website;
• When someone makes an enquiry with us (for example, by telephone or email);
• When someone purchases a good (including digital products or online courses) or service from us;
• When someone signs up to a marketing subscription, such as a newsletter sign-up form;
• When someone contacts us via email or our website;
• When someone completes a client intake questionnaire; and • When someone participates in one of our programs or services.
We limit the circumstances in which we collect personal and information indirectly. This may be where a person has authorised us to collect information from other service providers they have disclosed information to (for example, information provided via a referral).
How We Hold and Protect Personal Information
We store all personal information we collect electronically, including on or within: • The backend of our website; and
• The backend of our social media accounts, such as Facebook and Instagram.
Security
We are committed to ensuring that the personal information we hold is secure and protected from misuse, interference, loss and unauthorised access, modification or
disclosure. We undertake the following precautions to protect personal information we hold:
• our website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety of any data that is submitted through use of our website;
• we limit access to personal information to a “need-to-know” basis;
• the backend of our website and social media accounts is password protected;
• we protect devices we use to collect, hold, use and disclose personal information with industry-standard anti-virus software;
• our devices are protected by passwords and are stored in secure premises; • data is securely stored on cloud servers;
• conversations involving the discussion of personal information take place in private, where conversations are unable to be overheard by unauthorised personnel; and
• if we no longer need personal information, we take reasonable steps to delete or de-identify the information.
If a data breach occurs involving personal information, we will notify you if required under the Privacy Act 1988 (Cth) (‘the Act’) and related legislation.
Why We Collect, Hold, Use and Disclose Personal Information
We collect, hold, use and disclose personal information as is reasonably necessary for us to operate our business and provide our products and services, including for the following purposes:
• to contact and communicate with clients and potential clients; • for the purpose of booking and delivering our goods and services;
• to verify transactions to ensure that we are not subject to any potential risk or fraudulent activity;
• to deliver digital and physical products;
• to ensure we are the right fit for clients;
• to ensure the accurate and safe provision of services;
• to communicate with other professionals involved in your matter;
• to facilitate referrals;
• to conduct activities relating to research, quality assurance and improvement processes, accreditation, audits, risk and claims management, client satisfaction surveys and staff education and training;
• to market to you and others, including remarketing (this may involve the use of a Facebook pixel, Google Ads or similar technology to allow us to display our advertising to you elsewhere on the internet, for example, on Google or Facebook);
• to adhere to our administrative, internal record keeping and professional obligations;
• for statistical purposes; and
• as required by law.
We do not disclose information to overseas third parties.
We never sell or rent personal information we collect.
Your Consent
We request your consent to the processing of your personal data for the purposes set out in the above clause.
By providing us with your persona information, you give us consent to process your personal data. You can withdraw that consent at any time by sending an email to info@platypussprinkler.com.au. If you ask us to, we will stop using your personal data as soon as possible, except to the extent that we need to keep records in accordance with our professional obligations or by law.
Cookies
As you probably know, a cookie is a small text file that’s placed on your computer to help us remember your preferences, like your login information or location. Cookies are used for a variety of reasons. We use cookies to make it easier and faster for you to use our website.
We also use cookies for security purposes to protect you online. We and our third party vendors may also use cookies to display advertisements to you elsewhere on the internet.
You can block the use of cookies by selecting the appropriate settings on your browser. You can opt out of third-party vendor cookies by visiting your Google Ad settings or http://www.networkadvertising.org/managing/opt_out.asp.
Please note that the website may not work as well for you if you disable cookies. Links
To help you find more information, we sometimes include links to other helpful websites from our website. Please note that this privacy policy only applies to information that we collect on our website (not any other site).
As we aren’t responsible for data collection on those other sites, our privacy policy won’t apply. We can’t guarantee any of the privacy practices of other websites, so please be safe and make sure you read their privacy policy before giving them your personal information.
Access, Concerns, Correction and Deletion
Access:
You can request details of personal information that we hold about you in certain circumstances set out in the Act. We may refuse to provide you with information that we hold in certain circumstances set out in the Act.
Otherwise, we will provide access to the information if it is reasonable and practicable to do so. In most cases we will do this free of charge, but if complying with your request requires significant effort or expense on our part, we might ask for compensation for that.
To request access, please email info@platypussprinkler.com.au. Correction:
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us at
info@platypussprinkler.com.au.
We will endeavour to promptly correct any information found to be inaccurate, incomplete, or out of date and to notify of the correction, unless it is impracticable or unlawful to do so.
Deletion:
If you want us to delete personal information we hold about you or to not collect information from you for a specific purpose, please contact us at info@platypussprinkler.com.au.
Please note that if we agree to delete information, because of backups and records of deletions, it may be impossible to completely delete the information without retaining some residual information.
We will respond to any request to access, correct or delete information within a reasonable time.
Unsubscribe
We like to keep our customers and website visitors up to date, so from time to time we will send you newsletters, invitations and updates. Not to worry: our emails will always come with an “Unsubscribe” button, so you can opt out at any time. To unsubscribe from our email database, or opt out of communications, use the “Unsubscribe” button in our communication or contact us using the details set out below.
Concerns
If you have a concern about the management of your personal information, please contact Jamie Boyles at info@platypussprinkler.com.au.
If unsatisfied with our response, you may lodge a formal complaint about the use of, disclosure of, or access to, your personal information, with the Office of the Australian Information Commissioner. For more information, visit https://www.oaic.gov.au/.
Changes to this policy
If we decide to change our Privacy Policy, we will let you know by posting an updated version on our website.
Contacting us
For any questions or notice, please contact us by emailing
info@platypussprinkler.com.au.
This privacy policy was last updated: July 20th 2026.